“Service unparalleled…know our business…help with ‘funnies’…good management”
The vast majority of all journeys are completed without incident but occasionally, regardless of how careful you are, things can go wrong. To help you make sure that you won’t need a claim form when you get home, here are a few tips to raise your awareness and help you manage if the unexpected does happen to you.
You may find the following check list useful to help ensure you are fully prepared for your journey.
Check with your doctor to see if you need any vaccinations, anti-malarial treatment etc. If you have to take any medication for any ongoing medical condition ensure that you have an ample supply for the entire duration of your trip. This should be split up between your hand luggage and checked-in luggage in case one of your bags is lost. If you are travelling within the EU get a European Health Insurance Card (EHIC). This will entitle you to free or low-cost treatment for medical problems. Details of how to apply for this can be found here: www.dh.gov.uk
Be aware of local issues – visit the Travel Security Online section of the UMAL web site for information about the country and area that you are intending to visit.
The most common problems encountered on journeys are accidents/illnesses and losses/thefts. You will find below some useful hints that may help to prevent you from becoming the victim of a theft or help you cope in the event of a medical problem.
If you are responsible for injury to a third party or damage to a third party’s property you must not admit any liability whatsoever without our prior written consent. If you do admit liability we may not be able to provide any cover for the expenses incurred.
If you are asked for payment by the third party, do not agree to any payment. This could constitute admission of liability and might mean that you end up paying much more. If you are under pressure to make a payment, contact us immediately.
If you are injured during the journey and it’s someone else’s fault, the legal expenses section of the cover will provide for the cost of pursuing a claim against the responsible party to a fixed amount of costs. Please note however that this cover does not apply in USA/Canada.
We are all aware that sometimes events occur that have a widespread effect, often reaching beyond those that are directly involved in the incident; The Indonesian tsunami, 9/11, Hurricane Katrina, the Madrid and London bombings.
If you are directly involved in such an event, or if your trip is indirectly affected by it, you can access the Global Security Centre incident management support service. Based on a fully equipped Operations Centre at Control Risks’ Head Office in London, the Global Security Centre is manned 24 hours a day by a dedicated team of experienced security consultants who have access to UMAL’s specific operating procedures and who are supported by Control Risks’ comprehensive skills and global cover.
Access to the service is primarily by telephone, (a telephone line dedicated to UMAL) but may also be by email or fax. Details are shown on the travel cover summary. UMAL’s members personnel (whether staff member of student) may telephone the Global Security Centre for security advice (both non-urgent and urgent) at any time from anywhere in the world and be assured of an immediate response.
Reasons for calling include: asking for security advice reference proposed travel, being a victim of crime (muggings theft etc), involvement in an incident, being caught-up in a terrorist attack etc.
Whilst all of this may seem rather worrying, statistically, it is actually very unlikely that you will suffer any problems on your journey. If you do however, we hope the above information will help you to cope.